Customer Reviews

Jerry & Nancy
We would like to commend the staff of Jackson Plumbing again for another great job! They recently finished up with our second bathroom project and transformed a very small space into a beautiful bathroom – thank you Ryan and James! Thank you also to Scott and Camille for all of their efforts in coordinating the completion of this project. We highly recommend (for the second time) Jackson plumbing and their wonderful staff!

Joe & Lenora Maccaglia
Thank you for the beautiful tub installation. Your guys were great, so professional to work with! We appreciated all their helpful suggestions.

Denys Benedict
I just wanted to take a minute to thank you and let you know how impressed I was with your technician [Nick]. I also work with the public and know so many times people are very quick to complain yet not [to] acknowledge good work. We really appreciate the quality of employee he is and shows the standard you must hold for your company. [We] will not hesitate to recommend Jackson Plumbing to anyone!

Ryan, Assistant General Manager at Fairfield Inn
I just wanted to thank you again for all your help this past weekend – you saved the day! I was very impressed by your team – they arrived before 8:00AM and were all extremely professional and very polite – even more importantly, they were efficient! While I hope to not need you for a job of this size and cost in the immediate future, you will definitely be who we call for our next plumbing needs (which I hear will be in the not-too-distant-future, with one of our other hot water tanks being on the fritz and shutting down). Thank you all, again, for what you did to make this happen so quickly!!

Becky Curtis
Thank you for your prompt service. My mother greatly appreciated it.

Joyce Ross
Thank you for helping me out on such short notice. Your guys are great.

Jerry & Nancy
Anyone looking for a reliable plumber for a bathroom remodel need not look any further than Jackson Plumbing of Erie. Jackson’s (specifically, the crew of Ryan and James) recently completed a bathroom remodeling project in our home. The project took approximately 8 days. From the moment these two young men entered our home, we knew we were in good hands. Even before the project started, we had a great experience with Scott Jackson when he came out to give us an estimate and with his very capable assistant, Camille, who assisted us with all of the paperwork and ordering.
Ryan and James worked diligently everyday, always arriving on time and always cleaning up after each day’s project. They had to spend a lot of time cutting and placing tile on the floor and walls, along with all of the plumbing tasks, and they always made an effort to please us and complete each task as perfectly as possible. Our outdated little bathroom was transformed into a beautiful, modern room and we could not be happier! Scott came back out on the last day to install one last item and he also took the time to adjust our lighting fixture. Great, reliable service is definitely the name of the game at Jackson Plumbing and we would highly recommend them!


Tom & Gen M.
Thank you so much, Camille!  We are VERY pleased with your and Matt’s professionalism!  Camille, you, as the first impression of Jackson Plumbing, were what truly sold us on using your company. You were very knowledgeable, personable and so very nice.   You were also reachable (no answering service).  Matt was great also and we appreciate his experience and knowledge.  Thank you!  We will highly recommend you to family and friends and if we need plumbing professionals, we’ll gladly call you back!

James & Cheryl Dyer
   Just wanted to thank two of your employees, Camille and Chris, for an excellent job! [A water line in] our basement started leaking just before my husband had hip replacement surgery (June 23).  When he was released on June 25, we noticed the leak was getting worse.  We contacted our home warranty provider, AHS, on June 27.  We were notified by them that Jackson Plumbing would be contacting us.  When Camille called, my husband explained the problem and she said she would check the schedule and get back to us.  She called a little later and said the schedule was full that day, but someone would be here the following day.  And then around lunch time, she called and said they had a cancellation and someone would be here around 2:30.  What a relief!
Chris arrived, checked the basement and immediately explained what was happening.  In short order, he had the leak fixed.  He was friendly, courteous and very efficient.
We just wanted to let you know that you have two exceptional employees and if anything occurs in the future, we will not hesitate to contact Jackson Plumbing.
Thank you, Camille and Chris!

Lisa M
Hi!  Just wanted to thank you for always providing me with a job well done, quickly and efficiently!  I have refereed you to family and friends.  Many thanks!

The first time you were called out to the house, it was on the recommendation of my realtor… because I didn’t know any plumbers in the area.  I have and will continue to use your company because of the reports I received from Veteran’s Miracle Center Erie.  I volunteer for this organization and work closely with [the leader of the organization, who,] in conversation, was telling me about people and companies who have donated time and resources to the cause.  He mentioned that your company did all oft he plumbing work at no charge to the organization!  Wow!  Thank you for your generosity!  That’s the sole reason I called you again and have recommended you to several people.  You’ll continue to get my business and my recommendation to all of my friends and family because you’ve been a blessing to others.  Thank You!

Melissa Shearer
We had just recently moved into a new house when our water heater started leaking. I called Jackson Plumbing and Scott came right out. Scott and Camille the office manger were excellent! They have great expertise and excellent customer service. The two technicians that changed the water heater and added the expansion tank were professional and did a fantastic job! We will be using Jackson Plumbing for any of our plumbing needs.

Alan & Peggy Ann Jordano
Your service keeps bringing us back!
To us “service” is defined as evaluating a client’s concern to determine what their needs and expectations are and providing a service that will resolve their concern, providing means providing a proposal that includes quality parts and labor without any surprises, it means arriving on time and staying until the job is complete and leaving the job site as clean or cleaner than than it was when you arrived and it means following up to be sure that the customer is pleased with the work when completed. Jackson Plumbing has always met our definition of “service ”
We recently completed a major addition on our home. It required major changes to the plumbing to the rooms involved and also included a sump pump and downspout addition and a new high recovery water heater. Jackson Plumbing was our subcontractor of choice for this job because they have met our expectations in the past. Jackson Plumbing has never disappointed us and we will use their services again.

Marsha Marsh, Realtor, ABR
Marsha Marsh Real Estate Services
Scott Jackson has always been very cooperative and professional with our customers and clients.
The highest compliment I can give Scott is that he always returns our calls and gets back to us in a hurry. We feel like we are his only client sometimes he gives us such great service! No matter what the call might be Scott will treat it with priority service and our customers and clients love working with him and Jackson Plumbing..

Sherrie Matusik
I want to thank you and your guys for all the plumbing work they did in my house…I love all the work your guys have done…I trust and love the work your guys did on my house.

Adele Cuciuski, a very satisfied customer
I can’t say enough how thankful I am for your swift action on getting the water for my sink…I called on Thursday for water to be hooked up to the fridge. Your crew was here even though you said, ‘not till Friday’ and got the job done…I’ll be singing your praises for years to come!

Yvonne Woodard
I really love how the shower came out. Matt did a great job! I wish I had done tile in my downstairs bathroom (maybe later). It was well worth the wait!

Ed & Mary Kuhar
Jackson Plumbing did an exceptional job in converting part of our den into a handicap accessible bathroom. Not only is the bathroom functional it also has a spa-like atmosphere. Scott Jackson was great to work with and designed a bathroom that combined our needs and ideas. His crew kept the area clean while working and completed the project in a timely manner. We highly recommend Jackson Plumbing.

Mark G.
I am a landlord and I have tried several plumbers in the past and Jackson Plumbing is the first plumber I felt had good service and a reasonable price!

Jen Bond
Shortly after moving into our new house we found that we had to replace our entire sewer line… NIGHTMARE! Jackson Plumbing came highly recommended by several companies and I can see why! They were extremely knowledgeable and friendly, they got a huge job done in only two days, were very professional and did not leave a mess! Not to mention their reasonable pricing and the free estimate. We will only use Jackson Plumbing from now on!

K. F., Erie PA
Jackson Plumbing is VERY knowledgeable in all aspects of their plumbing business and the work they do is QUALITY work with QUALITY materials. They also respond quickly to calls or messages that involve ANY type of work that a customer needs or wants. I highly recommend for any plumbing jobs that they work on.

Barb B.
As a single woman, I’m cautious about who I let in to my home. I feel comfortable giving Jackson Plumbing workers access to my home. They are professional and skilled tradesmen. I highly recommend them for all your plumbing needs.

Christi – Luden’s Financial Services
I recently had a fixture break in my office bathroom causing a flood on the weekend. We discovered the problem on a Sunday. We were panicked and called Jackson Plumbing. Scott immediately came to the office and stopped the water from spewing out everywhere. He cleaned up as much of it as possible, and then proceeded to quickly give me a quote for a bathroom remodel that the insurance company needed. After that, he handled the entire bathroom remodel and I love it! Jackson Plumbing is prompt, helpful and professional. Their work is top notch. I would recommend them to everyone!

K. Koss, Erie PA
Jackson Plumbing is a wonderful family business with the skill and credibility you can trust. You demonstrated courtesy to my tenants and were thorough in your work. I so appreciate your services to keep my buildings up and running well. Thank you!

D. & J. Mintsiveris 
My wife and I have been working with Jackson Plumbing for years. As a local architect, I appreciate that they are timely, courteous, competitively priced and most importantly, craftsmen.

K.B and S.B, Erie PA
We recently had the Jackson Plumbing crew do a complete remodel on two bathrooms simultaneously. Needless to say it was a stressful time, but Scott and his guys made it as pleasant, clean and timely as possible. Scott had quick solutions to any problems that arose.
Their quality and attention to detail produced two gorgeous spa-like bathrooms that we are so proud of. Kudos to Scott and his entire crew. We look forward to using them again on future projects.

Mark and Mary Genest, Erie PA
Mark and I are very pleased with our bathroom. What I liked the most is I didn’t have to do anything; your company did it all. We were happy with the amount of time it took. I love the cabinets; it felt like we were in someone else’s house. I like the fact if there is a problem you came over as soon as you could to make it right. If anyone else wants to get rid of their tub and go to a shower, don’t hesitate to let them see ours.

Jeff, Erie PA
To eliminate the inconvenience of not being able to use our bathtub, we decided to go with one of those “done in one day” companies that installs a liner over your existing bathtub instead of replacing it. The installation took longer than a day, the workmanship was poor and they failed to make the necessary repairs because they did not feel they needed to be done. They said they were the professionals and that they knew what they were doing. When the bathtub started to leak into the downstairs, we called Jackson Plumbing. Jackson Plumbing responded immediately and did what they could do to minimize the damage to our house. Everything that the other company did had to be torn out and replaced and repair work had to be done to our downstairs because of the water damage. Working with Jackson Plumbing was effortless. They coordinated the work to repair the bathroom and the downstairs to that we did not have to worry about it. The employees at Jackson Plumbing are courteous and knowledgeable. We will use Jackson Plumbing for all of our plumbing needs from now on.

T. Bowser, North East PA
Finding a good plumber is every bit as hard as finding a good doctor. In the seven years since I’ve discovered Jackson Plumbing there have, unfortunately, been many occasions I have had need of their services. I’ve found them to be professional, prompt, and reasonably priced. In other words, I’ve found a good plumber!

A. Baxter
I just have to say that Chris did an awesome job. He was very pleasant to talk to as we reviewed the job as it progressed and I really appreciate the small details such as cleaning up and he always took his rubber over boots every time he re-entered my home to keep it clean.
It is hard to find people who treat your home with such respect. Thank you!
You can be sure that Jackson Plumbing is the first place I will call when the need arises and the service that I will recommend to family and friends.